We work with a multitude of customers within one large, diverse organization procuring everything from pencils to complex, highly sensitive systems. Markon provides extensive procurement planning, contract performance analysis and management, and financial/general consulting support, as needed.
Procurement planning and reporting
Markon creates and executes spend plans, provides strategic resource guidance, and supports the office portfolio process. Our team coordinates, reviews, and monitors annual spend plans, monitors execution rates, responds to actions related to the annual program build and Congressional Budget Justification including investment and reduction proposals, performance reviews, and unfunded information. Markon is responsible for taking the lead on all portfolio-related actions for our customer during the portfolio build process, ensuring each office’s submission accurately maps to the budget.
Contract management and analysis
We support the development and implementation of internal contract management tools and utilize these tools for reporting and analysis of large, enterprise contracts. We help our customer monitor spend rates and analyze and provide recommendations in the areas of unpaid invoices, open commitments, and unliquidated obligations. We coordinate and lead customer training sessions, demonstrating reports and functionality to COTRs and Government Task Managers throughout the organization.
Customer account management and service level agreements
Markon provides customer account management (CAM) in support of customer abstracts, service level agreements (SLAs), and customer service requests (CSRs). CAM includes:
Customer outreach and support encompassing cradle-to-grave creation, management, and closure of abstracts, SLAs, and CSRs in coordination with customers, the Business Management Office, and the Customer Management Team
- Quality assurance
- Tracking and reporting status of SLAs, amendments, close-outs, project milestones, and staffing
- Recommending and implementing process improvements
- Providing consulting, planning support, and problem resolution
- Creating CSRs
- Capturing, analyzing, and reporting customer service and support metrics and statistics.
Markon also publishes and maintains SLA Management Standard Operating Procedures (SOPs).
Related financial management support
Volume and price breakeven sensitivity analysis in support of portfolio management processes
Benchmark and assessment of current cost and contracts including other industrial and independent contract providers
- Analyses on various pricing and costing scenarios
- Sensitivity analyses on relevant variables to determine variances
Markon also designs, develops, implements, and maintains cost recovery operations for our customer. This includes the design, development, and maintenance of service descriptions, cost and pricing models, billing policies, and cost recovery processes. Markon leads activity-based costing (ABC) cost and pricing workshops by developing materials, facilitating meetings, and generating pricing and estimates.